Our Services
Strategic Change Support
Helping to visualise the strategy and articulate how that translates from corporate vision into business as usual. We place a particular focus on external factors such as new technology (AI, Machine Learning)
Stakeholder Management
Using a variety of communication techniques (primarily face to face) to help ensure all key stakeholders are both informed and confident of the initiatives direction.
Customer Journey Mapping
In conjunction with CX, understanding how your customer interacts with your business. Are the processes efficient, customer centric and compliant? Our mapping helps give you a full view of that
Customer Experience Design
Hand in hand with mapping the journeys your customers undertake is looking for ways to monitor their experience and ensure it remains positive. Using metrics such as Customer Effort, NPS and Satisfaction.
Project Management
Using either Agile methodology or waterfall to manage and control successful projects. Providing Project Management, BA and PMO support as required.
Process Change
Developing User Stories and acceptance criteria that will, in turn, allow the design and redesign of effective processes which meet the needs of the business and is aligned with the customer vision.
RAID Management
Using project and programme governance to manage budget, Risks, Issues, Actions and Dependencies effectively.
Change Governance
Applying robust governance to change and to the project to ensure quality of the product and budget.
